We have made every effort to accurately depict the true colour/texture of the products in our images, but we cannot guarantee that your monitor or display will accurately reflect this. Many items are handmade, so please allow for slight variations from product to product.
With each product listing, we have tried to give as much information as possible regarding availability, lead times and delivery costs and we will endeavor to keep this information as relevant as we can. In the event of any variations to the information stated, we will notify you immediately.
Prices are all shown in Pound Sterling (GBP), inclusive of VAT at 20%. Prices displayed throughout the Radiance website may change at any time and at our discretion.
Repairs & Replacement Parts:
Over time, it is completely natural that you may accidentally damage or break your items. Depending on the maker of the item, there may be an option to have it repaired or a part replaced. Do get in touch with us via our contact page if this happens and we will look into this for you. There will be a charge for repairs/replacements, which will be quoted when we have investigated the extent of the damage.
PLEASE NOTE: We do not offer repairs on general lighting/electrical products and items not sold at Radiance.
We really hope that you will be perfectly happy with your purchases, but if your item is not suitable or isn't how you imagined it would be, then we can offer a full refund.
Please return your item(s) in their original packaging within 14 days to:
Radiance, 26, Market Street, Hebden Bridge, HX7 6AA.
Items returned to us after 14 days will not be refunded. This does not affect your statutory rights. If you have purchased a set of fairy lights from us, we will only accept returns if the string of lights has not been removed from the box.
We will refund the original payment method used for purchase as soon as we receive the returned item(s). The refund will include the full value of the item(s) returned, but will exclude the original delivery charges and the charges you incur when returning the item(s) to us. Please allow 2/3 business days for the refunded amount to go into your bank account.
Please note that this service is not available on specially commissioned or made-to-order items, so please consider this carefully before placing your order.
If your item(s) have arrived damaged or faulty, please return them to us for inspection and we either offer a replacement or a full refund - depending on your preference. We will also refund the costs incurred when posting the item(s) back to us.
We will not be able to refund or replace items that have become faulty after 12 months from purchase.
We like to recycle our packaging at Radiance. We receive so many boxes from deliveries that it would be silly not re-use them - so sometimes your box may be second hand.
It's what's on the inside that counts! :)
We aim to post items that are in stock within 2-3 days of receiving your order, but this may be longer during holiday periods.
Most items are sent via Royal Mail First Class. This service can take one/two days for delivery.
Larger items that exceed the weight and size limits of Royal Mail First Class will go via Parcel Force. This courier service will require someone to sign for the delivery.
Delivery times on 'made-to-order' items will vary from product to product and will be stated on the product listing. Some items on our website are not kept in stock, but will be sent directly to you from the designer's studio instead.
Collection From Radiance:
There is now an option when purchasing an item from our website for you to be able to pick it up from our shop. Most items will be available for collection immediately, though lead times on made-to-order items will still apply as we would need to order the item in. In this instance we will notify you when you item is available by using the contact methods provided during your order.